Politique de résiliation

Marcelle places a lot of importance on ensuring that your shopping experience is as pleasant as possible.
If for any reason you are dissatisfied with your purchase, you can return the merchandise within thirty (30) days of the delivery.
Purchases made online are not eligible for returns or exchanges at a retailer store. If you purchased your item at a retailer, please return the item to the retailer for a quicker resolution. In the event that the retailer refuses to accept your return, please contact Marcelle customer service.
Please note that before proceeding with the refund or exchange, customer service will assure that the following conditions are respected:

Only one return shipment will be authorized per order. Please verify your order in its entirety before proceeding with the return.
If a product is damaged after the reception of your package, you have a delay of thirty (30) days after the reception of the package to contact customer service and proceed with an exchange or refund. In this case, return shipping fees will be refunded.
If you notice that a product is missing, you have a delay of thirty (30) days after the reception of your package to contact customer service. 
If your product is not damaged, you have a delay of thirty (30) days after the reception of your package to contact customer service and proceed with an exchange or refund. If the thirty (30) days has elapsed since the reception of your package, please note that we do not accept any returns.